A kiosk is a type of interactive device that allows users to access information or conduct other self-service functions. Examples include product price check stations, internet access terminals, job application kiosks, building directories, fountain drink dispensing machines, wayfinding kiosks, digital photo order stations, museum exhibit information kiosks, gift registry terminals, and sign-in/sign-out stations. The number of kiosks in use is increasing, and the range of tasks handled by these machines continues to expand.
Kiosks can reduce interaction times, enhance privacy, and provide greater convenience for many users. However, as the reliance on kiosks to provide services to the public increases, the importance of providing kiosks that are accessible to people with disabilities increases as well. Kiosks pose a number of accessibility issues. The physical design of these types of devices, which are often designed to be used by users in a standing position, can result in difficulties for users with lower mobility impairments. Interacting with the various components of kiosks can be difficult for users with upper mobility impairments, and the lack of standardization in the layout of components among machines can make create difficulty for users with visual impairments. Kiosks sometimes have complex user interfaces that support a diverse range of functions, and the complexity of the interface can pose problems for users with cognitive impairments. Other aspects of the design of user interfaces for kiosks can cause problems for users with impaired vision or hearing, as well.
Impacts of Accessibility Issues
Accessibility issues associated with kiosks impact users with the following disability types: