Georgia Tech Research Institute
 
Issues

Audio Output (1 of 7)

Issue: Information is presented only in audio form.

A user is interacting with a kiosk.  Audio output from the machine directs the user to 'press enter to continue,' but that information is not provided in a visual format on the display.

Users with hearing impairments may rely on visual displays to obtain information from kiosks. If information is conveyed only via audio, some users will be unable to perceive it.

Populations Impacted: Users who are deaf; users who are hard of hearing.

Potential Solution:
  • Provide redundant visual output for important audio output. All important information that is conveyed via audio output should be accompanied by equivalent visual information in the form of graphics, text, indicator lights, or other visual means.

  • A user is interacting with a kiosk.  Audio output from the machine directs the user to 'press enter to continue,' and the display contains the same instructions in a visual format.
Applicable Guidelines:
Section 508 - 1194.31(c)
HFDS - 8.18.4.1
EITAAC - 5.2.1.4.2