Georgia Tech Research Institute
 
Issues

Card Readers (7 of 7)

Issue: Insufficient feedback is provided when a user forgets to retrieve a card.

Users may forget to retrieve cards from card readers at the conclusion of transactions, especially with card readers into which cards are fully inserted. When this occurs, the feedback provided by the kiosk may be unclear or insufficient.

Populations Impacted: Users who are blind; users with low vision; users with cognitive impairments.

Potential Solutions:
  • Require the user to remove the card before completing the transaction. Preventing the completion of the transaction until the card has been removed from the card slot will greatly reduce the likelihood of users forgetting to retrieve cards.

  • Provide a visual and audible alert to the user that the card has not been retrieved. The machine should remind users via an on-screen message as well as an auditory alert that the card has not been removed from the card reader. The alert should occur quickly enough (perhaps a few seconds after the card is able to be retrieved) that the user is notified before moving too far from the machine. If the machine is attended, notifying the attendant may also be beneficial, so that the attendant can get the customer's attention and assist the customer with retrieving the card.

Applicable Guidelines:
ADA-ABA - 707.5
Section 508 - 1194.31(a), 1194.31(b)
HFDS - 8.18.3.2, 8.18.4.1
EITAAC - 5.2.1.9.1, 5.2.1.10.1