Georgia Tech Research Institute
 
Accessibility Assistant

Accessibility Assistant

Issues

Headphone Jacks (1 of 5)

Issue: No headphone jack is provided on the device.

Users with visual impairments often rely on audio output to interact with kiosks. Interference from ambient noise may make it difficult for users to perceive information provided via audio, especially for users who are hard of hearing. Use of headphones allows users to hear audio output more clearly, and also enhances privacy. However, some kiosks do not provide a headphone jack.

Populations Impacted: Users who are blind; users with low vision; users who are hard of hearing.

Potential Solution:
  • Provide a headphone jack so that users can connect personal headsets to the device. The headphone jack should use a standard headphone connector (a 3.5 mm pin is most common). External audio playback through speakers should be disabled when headphones are connected.

  • A user, who is blind, is interacting with a kiosk.  The user is wearing headphones that are plugged into a jack on the front of the machine.
Applicable Guidelines:
ADA-ABA - 707.5
Section 508 - 1194.25(e), 1194.31(a), 1194.31(b), 1194.31(c), 1194.31(d)
Section 255 - 1193.43(e)(2)(f)
HFDS - 8.18.4.2
EITAAC - 5.2.1.11.1