Georgia Tech Research Institute
 
Issues

Output Areas (1 of 3)

Issue: Users may have difficulty locating output areas.

A kiosk is shown.  The various output areas for the device are all located in different areas of the machine.

The number, type, and style of output areas varies among kiosks, and this lack of consistency can make it difficult for users to find the output area(s) to retrieve outputs.

Populations Impacted: Users who are blind; users with low vision.

Potential Solutions:
  • Dispense all outputs into a single area. Instead of providing separate output areas for each type of output produced by the machine, consider dispensing all outputs into a single area, so that the user only has to locate one component in order to retrieve all output products.

  • Collocate all output areas. If it is not feasible to dispense all outputs into a single area, consider grouping all of the output dispensers together on the machine.

  • A kiosk is shown.  The various output areas for the device are all located in the same area of the machine.
  • Ensure that the output area is easy to distinguish from the rest of the machine. The output area should be prominently located on the machine, so that a searching user can find it quickly, and it should be tactilely identifiable. Avoid covering output with a door that the user must open; the door may hinder the ability of users to locate the output area by touch. The visual appearance of the output area should contrast with the machine, to assist users with low vision to locate it.

  • Provide tactile labels. The output area should be clearly labeled with a Braille label, raised text, or other tactile markings.

  • Describe the location of the output area to the user both visually and auditorily. Provide both on-screen text and/or graphics and auditory output indicating the location of the output area to the user, making use of obvious landmarks on the machine to establish the location (i.e., "printouts are dispensed below the keyboard").

  • Use an indicator light to draw a user's attention to the output area. When outputs are dispensed, illuminate a light in the output area to indicate its location and attract the attention of the user.

Applicable Guidelines:
ADA-ABA - 707.5
Section 508 - 1194.31(a), 1194.31(b)
Section 255 - 1193.41(a)(3)(b), 1193.41(i)(2)(a)
HFDS - 6.4.1.16, 6.4.1.18, 6.4.1.22, 6.4.1.28, 6.4.1.30