Georgia Tech Research Institute

Output Areas (3 of 3)

Issue: Users have difficulty retrieving outputs from the output area.

A ticket output tray on a kiosk is shown.  Tickets are dispensed into a deep tray that is accessed through a narrow slot.

Various aspects of the design of the output area, such as obstructions, the depth of the area, and the output ejection distance, may interfere with users' ability to retrieve outputs from the output area, especially for users with upper mobility impairments.

Populations Impacted: Users with upper mobility impairments.

Potential Solutions:
  • Ensure that the outputs are ejected a sufficient distance from the machine to facilitate grasping by users. When paper outputs such as receipts or tickets are output through a slot, ensure that enough of the item protrudes from the machine so that users can easily grasp it between the thumb and the lateral aspect of the index finger. Users should not be required to pinch the edge of the item with their fingertips.

  • Provide a cutout in output trays so that items can be grasped for removal. When paper outputs are dropped into an output tray, provide an open cutout in the tray that allows users to grasp the items from above and below for removal.

  • A ticket output tray on a kiosk is shown.  Tickets are dispensed into a tray with a large opening and a cutout in the front to faciliate grasping.
  • Ensure that the design of the output area does not interfere with removal of the outputs. Avoid covering the output area with a door that users must hold open while retrieving outputs. Ensure that there are no unnecessary lips or other obstructions around the output area that could interfere with the removal of outputs.

Applicable Guidelines:
ADA-ABA - 309.4
Section 508 - 1194.31(f)