Georgia Tech Research Institute
Accessibility Assistant

Accessibility Assistant


Reach and Visibility: Issue 2 of 3

Issue: Some components of kiosks may be difficult to see from a seated position.

Users who are seated in a wheelchair may be able to reach a component, but may be unable to adequately see it. For example, a user might be able to press the keys on a keypad, but may be unable to see the keys due to their orientation.

Populations Impacted: Users with lower mobility impairments.

Potential Solutions:
  • Allow adjustment of component positions. Where possible, allow users to adjust the position of components to meet their specific needs. Components could be adjustable between two or more discrete positions, or freely within a range of positions. For example, a display that can be tilted vertically can better accommodate both standing and seated users.

  • Locate components so that all users can see them. When designing a kiosk, consider the needs of both standing and seated users and attempt to place components in locations and orientations that are visible for all users. For example, a display placed with the screen perpendicular to the ground may be visible for both standing and seated users, although the height of the display and the viewing envelope of the display must also be considered.

Applicable Guidelines:
ADA-ABA - 308.2.1, 308.2.2, 308.3.1, 308.3.2, 707.7.1
Section 508 - 1194.25(j)
HFDS - 5.11.1,
ISO/IEC 71 - 8.3.1