Georgia Tech Research Institute
 
Issues

Signature Area (2 of 4)

Issue: Users may have difficulty locating the signature area.

The signature screen on a kiosk card reader is shown.  The edges of the screen are flush with the surrounding surface, so the boundaries of the screen are not tactilely discernible.

The location of the signature area often varies on different types of kiosks. Users with visual impairments may be unsure of where to search for the signature area on a particular machine.

Populations Impacted: Users who are blind; users with low vision.

Potential Solutions:
  • Describe the location of the signature area to the user both visually and auditorily. Provide both on-screen text and/or graphics and auditory output indicating the location of the signature area to the user, making use of obvious landmarks on the machine to establish the location (i.e., "the signature area is below the card reader and is located to the left of the display screen").

  • Ensure that the signature area is tactilely differentiable from the surrounding area. Consider providing a raised border around the signature area, and ensure that the surface of the signature area screen is tactilely discernible from the rest of the machine.

  • The signature screen on a kiosk card reader is shown.  The edges of the screen are inset slightly relative to the surrounding surface, so the boundaries of the screen are tactilely discernible.
Applicable Guidelines:
ADA-ABA - 707.5
Section 508 - 1194.31(a), 1194.31(b)
HFDS - 6.4.1.18, 6.4.1.19, 6.4.1.22