Georgia Tech Research Institute
 
Accessibility Assistant

Accessibility Assistant

Issues

Writing and Temporary Storage Areas (1 of 2)

Issue: No space for writing or temporarily placing belongings is provided.

A user is shown in front of a kiosk.  No storage area or shelf is provided on the kiosk.  The user has a package under his right arm, making it difficult for the user to use his right hand to interact with the kiosk.

Any user may have items in his or her hands when using a kiosk that they would like to temporarily put down in order to interact with the machine. Users with disabilities may have particular needs in this area - for example, a user with low vision might need to retrieve a magnifier from a bag, or a user with an upper mobility impairment might have only one functional hand to carry items and to interact with the machine. Providing temporary storage space (for example, a small shelf) is beneficial, especially for certain types of machines such as product price check kiosks, where the user is likely to have one or more items in hand when approaching the machine. If transactions with the machine require the user to write (for example, to fill out a form), the lack of a writing area makes it difficult for users to write legibly.

Populations Impacted: All users.

Potential Solutions:
  • Provide an area where users can temporarily place their belongings. The storage area should be large enough to accommodate the sorts of items that users might typically carry in their hands (purses, umbrellas, etc.), and should allow users to place the items in a location that does not interfere with access to the machine.

  • A user is shown in front of a kiosk.  A storage shelf is provided on the kiosk.  The user has placed a package on the shelf, freeing up his right hand to interact with the kiosk.
  • Provide a writing surface. If transactions with the machine are likely to require the user to write, provide a surface on which the user can place the paper for writing. The writing area should be large enough to accommodate the paper and also allow room for the user's hands while writing.

Applicable Guidelines:
Section 508 - 1194.31(f)
HFDS - 6.4.1.1