Georgia Tech Research Institute
 
Issues

Supplies Area (1 of 3)

Issue: Users may have difficulty locating the supplies area.

The envelope supply for a kiosk is shown.  The storage area is unlabelled and is located in an obscure location on the side of the machine.

The design or location of the supplies area may make it difficult for users to locate the supplies area, especially if the supplies area is not clearly labeled.

Populations Impacted: Users who are blind; users with low vision.

Potential Solutions:
  • Ensure that the supplies area is prominently located. The supplies area should be located in a prominent location on the machine that is visible from a seated or standing position when the user is in a typical location for using the machine.

  • The envelope supply for a kiosk is shown.  The storage area is clearly labelled and is located in a prominent location on the front of the machine.
  • Label the supplies area clearly with text and tactile labels. Provide text labels for sighted users, and tactile labels (Braille or raised lettering) to provide cues to users with visual impairments.

  • Avoid obscuring the supplies area with covers, doors, or overhanging parts of the device. Such obscurations make it more difficult for users to locate the supplies by touch.

Applicable Guidelines:
Section 508 - 1194.31(a), 1194.31(b)
Section 255 - 1193.41(a)(2)(b), 1193.41(a)(2)(c)
HFDS - 6.4.1.12, 6.4.1.22, 6.4.1.27, 6.4.1.28