Georgia Tech Research Institute
 
Issues

Supplies Area (3 of 3)

Issue: The design of the supplies area makes it difficult for users to reach or grasp the supplies.

The envelope supply for a kiosk is shown.  Access to the envelopes is through a narrow slot that is too small to fit more than a fingertip into.

The size of the supplies area or features such as a raised lip in front of a stack of forms may make it difficult for users to access the supplies and grasp them for removal, especially for users with limited reach or limited fine motor control. The size of the opening into which users must reach to access supplies may be too small, limiting access for users who use a reaching aid or the side of a fist to manipulate the supplies. The supplies area may be too deep, allowing items to be pushed away from the opening and requiring users to reach far into the opening to retrieve supplies. A raised lip or similar feature at the front edge of the supplies area may make it difficult for users to slide supplies out of the storage area so they can be grasped.

Populations Impacted: Users with upper mobility impairments.

Potential Solutions:
  • Provide an opening into the supplies area that is large enough to accommodate a user's hand or a reaching aid. Consider that users may need to use the side of a fist or a reaching aid, rather than simply the fingers, to manipulate the supplies.

  • The envelope supply for a kiosk is shown.  Access to the envelopes is through a wide opening that will accommodate a user's hand or a reaching aid.  A cutout in the front of the storage area also facilitates grasping envelopes with a pinch.
  • Ensure that supplies remain easily accessible at the front edge of the supplies area. The goal is to avoid requiring users to reach more than an inch or two into the supplies area to access the supplies. Therefore, design the depth of the supplies area so that supplies cannot move away from the front edge of the area. If the size of the supplies varies, consider using an adjustable backstop that can be moved to accommodate supplies of different sizes.

  • Design the supplies area in a way that helps the user grasp supplies for retrieval. For example, design a dispenser that provides a single envelope or form at a time, and that allows the item to protrude so that users can pinch it for removal.

Applicable Guidelines:
ADA-ABA - 309.4
Section 508 - 1194.31(f)
HFDS - 6.4.1.12